Last Updated: August 2026
Webcastcloud Pty Ltd (“Webcastcloud”, “WCC”, “we”, “us” or “our”) engages certain third-party service providers (“Subprocessors”) to assist in providing, operating, securing and supporting the Webcastcloud Platform and Services.
Subprocessors may process or have access to Client Data, including personal information, only where reasonably necessary to provide their services to Webcastcloud.
Webcastcloud takes reasonable steps to ensure that Subprocessors processing personal information on our behalf maintain appropriate privacy, confidentiality and security protections.
The Subprocessors used for a particular Customer may vary depending on the Services, features, integrations and hosting region used by that Customer.
Current Subprocessors
| Subprocessor | Purpose | Data Processed | Processing / Hosting |
| Amazon Web Services (AWS) | Cloud infrastructure, application hosting, databases, storage, backup, video processing and Content Delivery Network (CDN) services | Client Data and platform data required to provide, secure and operate the Webcastcloud Services | Australia or United States, based on the Customer’s contracted hosting region |
| Stripe | Payment processing and payment-related functionality, including purchases, subscriptions and recurring payments where enabled | Information required to process and manage payments, which may include name, email address, Customer or User identifiers, transaction details and payment-related information. Webcastcloud does not provide or store complete payment card details within the Webcastcloud Platform | Processed through Stripe’s infrastructure in accordance with Stripe’s applicable privacy and data processing arrangements |
| Vonage Video API (formerly TokBox/OpenTok) | Real-time video, audio, screen sharing and interactive functionality used within applicable Webcastcloud live and webinar services | A Webcastcloud-generated unique User identifier and technical information associated with the session, including IP address. Where session recording is enabled, Vonage also processes and stores video, audio and screen-sharing content captured during the session. Session recordings are retrieved by Webcastcloud and stored as on-demand content within Webcastcloud’s AWS hosting environment. Webcastcloud does not provide the User’s name, email address or other profile information to Vonage for this functionality. | Vonage operates global infrastructure and session information and recordings may be processed or stored in multiple geographic locations. Recordings retrieved by Webcastcloud are stored within the Customer’s selected Webcastcloud AWS hosting region. |
Customer-Authorised Third-Party Integrations
Webcastcloud may integrate with third-party services selected, configured or authorised by a Customer, including Association Management Systems (AMS), Customer Relationship Management (CRM) systems, identity providers, Single Sign-On (SSO) providers, payment gateways and other integrated services.
Where a third-party service is selected or controlled by the Customer, that provider is not necessarily a Webcastcloud Subprocessor and may process information under its own agreement and privacy terms with the Customer.
Information exchanged with a Customer-authorised integration is limited to information reasonably necessary to provide the integration or functionality requested or authorised by the Customer.
Changes to Subprocessors
Webcastcloud may update this Subprocessor List from time to time as our Services, infrastructure and service providers change.
Webcastcloud will take reasonable steps to ensure that any new Subprocessor processing Client Data on our behalf maintains appropriate privacy, confidentiality and security protections.
The current version of this Subprocessor List will be published on the Webcastcloud website and will identify the date on which it was last updated.
Further Information
Further information about how Webcastcloud collects, uses, discloses, stores and protects personal information is available in the Webcastcloud Platform & Services Privacy Policy.
Questions regarding Webcastcloud’s use of Subprocessors or the processing of personal information may be directed to:
Privacy Team
Webcastcloud Pty Ltd
privacy@webcastcloud.com
Webcastcloud powers smarter video, webinar, learning and content hubs for organizations worldwide.
